:root{--navy: #0e1f3d;--navy-soft: #1b3358;--gold: #ffc837;--orange: #e85a29;--orange-soft: #fdeae2;--bg: #f5f8fb;--card: #ffffff;--line: #e3e9f2;--muted: #6b7a90;--good: #1a9d54;--good-soft: #e9f7ef;--warn: #e8930c;--warn-soft: #fdf3e2;--bad: #d13c3c;--bad-soft: #fdeaea;--info: #3a5a9c;--info-soft: #eaf0fb;--purple: #6b3fb0;--purple-soft: #f0eafd;--radius: 12px;--radius-lg: 16px;--shadow: 0 1px 3px rgba(14, 31, 61, .06);--shadow-lg: 0 8px 28px rgba(14, 31, 61, .12)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Heebo,Segoe UI,system-ui,-apple-system,Arial,sans-serif;background:var(--bg);color:var(--navy);line-height:1.6;-webkit-font-smoothing:antialiased}button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}a{color:var(--orange);text-decoration:none}a:hover{text-decoration:underline}.app{display:grid;grid-template-columns:248px 1fr;min-height:100vh}.sidebar{background:var(--navy);color:#fff;padding:22px 16px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh;overflow-y:auto}.brand{font-weight:800;font-size:17px;line-height:1.3;margin-bottom:2px}.brand small{display:block;font-weight:400;font-size:12px;opacity:.62;line-height:1.4;margin-top:4px}.nav{display:flex;flex-direction:column;gap:2px;margin-top:18px}.nav a{color:#cfd9e8;padding:9px 12px;border-radius:9px;font-size:14.5px;font-weight:500;display:flex;align-items:center;gap:10px;text-decoration:none;transition:background .12s,color .12s}.nav a:hover{background:#ffffff12;color:#fff;text-decoration:none}.nav a.active{background:var(--orange);color:#fff}.nav a .badge{margin-inline-start:auto;background:#fff3;border-radius:20px;padding:0 7px;font-size:11px;font-weight:700}.nav a.active .badge{background:#0003}.biz-switcher{margin-top:16px;padding:11px 12px;background:#ffffff12;border-radius:10px;border:1px solid rgba(255,255,255,.1)}.biz-switcher-label{display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;opacity:.6;margin-bottom:5px}.biz-switcher select{background:#00000040;color:#fff;border:1px solid rgba(255,255,255,.18);border-radius:7px;padding:6px 8px;font-size:14px;font-weight:600;width:100%}.biz-switcher select:focus{border-color:var(--orange);box-shadow:none}.biz-switcher select option{color:var(--navy)}.biz-switcher-single{font-size:14.5px;font-weight:700}.biz-switcher-desc{font-size:11.5px;opacity:.62;margin-top:4px;line-height:1.35}.biz-switcher-link{display:inline-block;margin-top:8px;font-size:12px;color:#cfd9e8}.biz-switcher-link:hover{color:#fff}.biz-card.active{border-color:var(--orange);box-shadow:0 0 0 2px #e85a2924}.biz-card.archived{opacity:.68}.biz-stats{display:grid;grid-template-columns:repeat(5,1fr);gap:6px;margin-top:12px;padding-top:11px;border-top:1px solid var(--line)}.biz-stats .n{font-size:17px;font-weight:800;font-variant-numeric:tabular-nums}.biz-stats .l{font-size:10.5px;color:var(--muted);line-height:1.25}.sidebar-foot{margin-top:auto;padding-top:18px;border-top:1px solid rgba(255,255,255,.12);font-size:13px}.sidebar-foot .who{opacity:.75;margin-bottom:10px;line-height:1.4}.lang-toggle{display:flex;gap:4px;background:#ffffff14;border-radius:8px;padding:3px;margin-bottom:10px}.lang-toggle button{flex:1;background:transparent;border:0;color:#cfd9e8;padding:5px;border-radius:6px;cursor:pointer;font-size:12.5px;font-weight:600}.lang-toggle button.active{background:#fff;color:var(--navy)}.main{padding:26px 30px 60px;max-width:1500px;width:100%}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}.page-head h1{font-size:25px;line-height:1.25}.page-head .sub{color:var(--muted);font-size:13.5px;margin-top:2px}.page-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.card.pad-0{padding:0;overflow:hidden}.card h2{font-size:16.5px;margin-bottom:12px}.card h3{font-size:15px;margin-bottom:8px}.section-title{font-size:18px;margin:26px 0 12px;padding-bottom:8px;border-bottom:2px solid var(--orange)}.grid{display:grid;gap:14px}.grid.cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid.cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid.cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}@media(max-width:1100px){.grid.cols-4,.grid.cols-3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:720px){.app{grid-template-columns:1fr}.sidebar{position:static;height:auto}.grid.cols-2,.grid.cols-3,.grid.cols-4{grid-template-columns:1fr}.main{padding:18px 14px 50px}}.stat .n{font-size:27px;font-weight:800;line-height:1.2;display:flex;align-items:baseline;gap:8px}.stat .l{font-size:13px;color:var(--muted);margin-top:2px}.stat .prev{font-size:12px;color:var(--muted)}.delta{font-size:13px;font-weight:700}.delta.up{color:var(--good)}.delta.down{color:var(--bad)}.delta.flat{color:var(--muted)}.btn{border:1px solid var(--line);background:var(--card);color:var(--navy);border-radius:9px;padding:8px 14px;cursor:pointer;font-weight:600;font-size:14px;transition:background .12s,border-color .12s,opacity .12s;display:inline-flex;align-items:center;gap:7px;white-space:nowrap}.btn:hover:not(:disabled){background:#f7f9fc}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.primary{background:var(--orange);border-color:var(--orange);color:#fff}.btn.primary:hover:not(:disabled){background:#d44f21}.btn.navy{background:var(--navy);border-color:var(--navy);color:#fff}.btn.navy:hover:not(:disabled){background:#172c52}.btn.danger{color:var(--bad);border-color:#f3cfcf}.btn.danger:hover:not(:disabled){background:var(--bad-soft)}.btn.sm{padding:5px 10px;font-size:12.5px;border-radius:7px}.btn.ghost{border-color:transparent;background:transparent}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:13px}.field label{font-size:13px;font-weight:600;color:var(--navy)}.field .hint{font-size:12px;color:var(--muted);font-weight:400}input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],select,textarea{border:1px solid var(--line);border-radius:9px;padding:9px 11px;background:#fff;width:100%;outline:none;transition:border-color .12s,box-shadow .12s}input:focus,select:focus,textarea:focus{border-color:var(--orange);box-shadow:0 0 0 3px #e85a291f}textarea{resize:vertical;min-height:90px;line-height:1.55}.password-field{position:relative;display:flex}.password-field input{padding-inline-end:42px}.password-toggle{position:absolute;inset-inline-end:6px;top:50%;transform:translateY(-50%);background:transparent;border:0;padding:5px;cursor:pointer;color:var(--muted);display:grid;place-items:center;border-radius:6px;line-height:0}.password-toggle:hover{color:var(--navy);background:#eef2f8}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:13.8px;background:var(--card)}th,td{padding:10px 12px;text-align:start;border-bottom:1px solid var(--line);vertical-align:middle}th{background:var(--navy);color:#fff;font-weight:600;font-size:12.8px;white-space:nowrap}tbody tr:last-child td{border-bottom:none}tbody tr:hover{background:#fafcfe}td.num,th.num{text-align:end;font-variant-numeric:tabular-nums}.pill{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12.2px;font-weight:700;white-space:nowrap}.pill.page1{background:var(--good);color:#fff}.pill.page2{background:var(--warn);color:#fff}.pill.page3plus{background:var(--bad);color:#fff}.pill.unranked{background:#e6ebf3;color:var(--muted)}.tag{display:inline-block;font-size:11.5px;padding:1px 8px;border-radius:10px;font-weight:600;white-space:nowrap}.tag-institution{background:var(--info-soft);color:var(--info)}.tag-direct{background:var(--orange-soft);color:#c0431a}.tag-service{background:var(--good-soft);color:#1a7d47}.tag-software{background:var(--purple-soft);color:var(--purple)}.tag-other{background:#eef1f6;color:var(--muted)}.chip{border:1px solid var(--line);background:#fff;border-radius:20px;padding:5px 13px;font-size:13px;cursor:pointer;font-weight:500;white-space:nowrap}.chip.active{background:var(--navy);border-color:var(--navy);color:#fff;font-weight:600}.chip-row{display:flex;gap:7px;flex-wrap:wrap;align-items:center}.status-dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex:0 0 auto}.status-dot.active{background:var(--good)}.status-dot.error,.status-dot.needs_reauth{background:var(--bad)}.status-dot.disabled{background:var(--muted)}.status-new{background:var(--info-soft);color:var(--info)}.status-contacted{background:var(--warn-soft);color:#a86a06}.status-qualified{background:var(--purple-soft);color:var(--purple)}.status-won{background:var(--good-soft);color:#1a7d47}.status-lost{background:var(--bad-soft);color:var(--bad)}.status-spam{background:#eef1f6;color:var(--muted)}.source-paid{background:var(--orange-soft);color:#c0431a}.source-organic{background:var(--good-soft);color:#1a7d47}.source-direct,.source-referral{background:var(--info-soft);color:var(--info)}.notice{border-radius:var(--radius);padding:13px 16px;font-size:13.5px;border:1px solid;margin-bottom:14px;line-height:1.55}.notice.info{background:var(--info-soft);border-color:#c9d8f2;color:#2c4677}.notice.warn{background:var(--warn-soft);border-color:#f6dfb3;color:#8a5c05}.notice.error{background:var(--bad-soft);border-color:#f3cfcf;color:#9c2020}.notice.good{background:var(--good-soft);border-color:#bfe6d0;color:#146c3a}.notice.verdict{background:#fff8f4;border-color:#f6d9c9;color:var(--navy)}.muted{color:var(--muted)}.small{font-size:12.5px}.mono{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12.5px}.right{text-align:end}.nowrap{white-space:nowrap}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.between{justify-content:space-between}.stack{display:flex;flex-direction:column;gap:10px}.spacer{flex:1}.empty{text-align:center;padding:46px 20px;color:var(--muted)}.empty h3{color:var(--navy);margin-bottom:6px;font-size:16px}.spinner{width:18px;height:18px;border:2.5px solid var(--line);border-top-color:var(--orange);border-radius:50%;animation:spin .7s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:20px;background:linear-gradient(160deg,#0e1f3d,#16305e)}.auth-card{background:#fff;border-radius:var(--radius-lg);padding:32px;width:100%;max-width:430px;box-shadow:var(--shadow-lg)}.auth-card h1{font-size:22px;margin-bottom:4px}.auth-card .sub{color:var(--muted);font-size:13.5px;margin-bottom:22px}.inbox-layout{display:grid;grid-template-columns:380px 1fr;gap:14px;align-items:start}@media(max-width:1050px){.inbox-layout{grid-template-columns:1fr}}.conv-list{max-height:calc(100vh - 220px);overflow-y:auto}.conv-item{padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;transition:background .12s;border-inline-start:3px solid transparent}.conv-item:hover{background:#fafcfe}.conv-item.selected{background:var(--orange-soft);border-inline-start-color:var(--orange)}.conv-item.unread .conv-name{font-weight:800}.conv-name{font-weight:600;font-size:14px}.conv-preview{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}.msg{padding:11px 14px;border-radius:12px;margin-bottom:9px;font-size:14px;max-width:82%;white-space:pre-wrap;word-break:break-word;line-height:1.55}.msg.in{background:#eef2f8;margin-inline-end:auto}.msg.out{background:var(--navy);color:#fff;margin-inline-start:auto}.msg.note{background:var(--warn-soft);border:1px dashed #e6c98a;margin-inline-end:auto}.msg-meta{font-size:11.5px;opacity:.72;margin-top:4px}.timeline .tl{display:flex;gap:14px;padding:11px 0;border-bottom:1px solid var(--line)}.timeline .tl:last-child{border-bottom:none}.timeline .tl .d{flex:0 0 96px;font-weight:700;color:var(--orange);font-size:12.8px}.timeline .tl .c{font-size:13.8px}.cl-card{border-top:4px solid var(--line)}.cl-card.page1{border-top-color:var(--good)}.cl-card.page2{border-top-color:var(--warn)}.cl-card.page3plus,.cl-card.unranked{border-top-color:var(--bad)}.cl-row{display:flex;justify-content:space-between;gap:10px;font-size:13.5px;padding:5px 0;border-bottom:1px dashed var(--line)}.cl-row:last-of-type{border-bottom:none}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0e1f3d73;display:grid;place-items:center;padding:20px;z-index:50}.modal{background:#fff;border-radius:var(--radius-lg);padding:24px;width:100%;max-width:560px;max-height:88vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal h2{margin-bottom:14px}.preview-card{border:1px solid var(--line);border-radius:var(--radius);padding:14px;background:#fff}.preview-card .platform{font-weight:700;font-size:13.5px;margin-bottom:8px;display:flex;justify-content:space-between;gap:8px;align-items:center}.counter{font-size:11.5px;color:var(--muted);font-variant-numeric:tabular-nums}.counter.over{color:var(--bad);font-weight:700}.legend{font-size:12.2px;color:var(--muted);margin-top:10px;display:flex;gap:16px;flex-wrap:wrap;align-items:center}.legend .dot{display:inline-block;width:10px;height:10px;border-radius:50%;vertical-align:middle;margin-inline-end:5px}pre.snippet{background:var(--navy);color:#d8e2f0;padding:14px;border-radius:var(--radius);overflow-x:auto;font-size:12px;line-height:1.55;direction:ltr;text-align:left}